Moving FAQs

Frequently Asked Questions about Moving

Is the estimate free?
Yes. Move estimates are free and the customer is under no obligation to accept the quote. Get yours here.

How do you charge for your local moving services?
Local moves are charged on an hourly rate and an hour is divided into quarter-hour intervals. The move invoice is based on the total hours spent moving plus the travel time and plus the fuel surcharge if applicable. The travel time and the fuel surcharge will not show up as a surprise charge on your invoice, they will be clearly shown on your original move estimate.

What is a fuel surcharge?
A fuel surcharge is a fee to cover the fluctuating cost of fuel. Of course the farther the moving truck travels the higher the fuel surcharge. The fuel surcharge will not show up as a surprise charge on your invoice. It will be clearly shown on your original move estimate.

What is travel time?
In a local move, travel time is the total time it takes for the moving truck and crew to travel:

  • from the 1st Choice Moving & Storage facility to your origin home.
  • from your origin home to your destination home.
  • from your destination home to the 1st Choice Moving & Storage facility

The travel time will not show up as a surprise charge on your invoice. It will be clearly shown on your original move estimate.

When should I get a moving estimate?
You should contact a mover about 60 days prior to your move date. This is especially important if you plan to move during the busy months of June to September.

What does a move surveyor need to know to determine the estimated cost of my move?
The surveyor needs to know anything and everything that the moving company will be moving to. This includes items in closets, attics, sheds, garages crawl spaces, and storage locations. The surveyor also must find out the access to your move origins and move destinations to determine how close or far the moving truck will be to the residence and to note physical factors such as stairs, steep driveways, etc.

Do I need to pay a deposit when I book my moving date?
Yes. We do require a deposit to schedule your move. The deposit is then deducted from your move invoice on moving day.

Are my household goods covered by your insurance during my move?
Yes. We have valuation coverage insurance, which covers your goods while they are in our care.

What items cannot be moved?
There are four classifications of Non-Allowable Items:

  • Hazardous (mostly flammable & explosive)
  • Perishable
  • Personal Importance/ Sentimental Value
  • High Value or Valuable

Please refer to the complete Non Allowable Items List.

Do you sell boxes and packing materials?
Yes. We can provide all the packing materials you will need for your move.

Is there a right way to pack my boxes?
Yes. Proper packing is the most important part of your move.
Please refer to our:

  • Packing Essentials
  • Box Sizes and Uses
  • Packing Fragile Items

What should I do with my pets on moving day?
Your pets can become stressed on moving day. The doors of the house may be opened and closed frequently and people moving around all day. We suggest your pets stay with a friend or family member on moving day or you can make arrangements with a pet daycare or pet sitter.

How is my home protected during the move?
Before any items are moved out of your residence, the home is prepared by putting protective coverings in place. Floor runners are laid down, railings and banisters are covered with moving blankets, and door jamb protective covers are put in place.

How is my furniture protected during the move?
All of your furniture is blanket-wrapped with furniture pads inside your home before it is moved out of your home. The furniture will stay blanket wrapped and unwrapped inside your new home. Mattresses and box springs are placed inside plastic protective sheaths.

Do you disassemble and reassemble furniture?
Yes. We disassemble items that cannot be moved practically in one piece such as beds and dining room tables. We also sometimes disassemble smaller items that cannot be moved safely such as taking the legs off an end table. Whatever we disassemble at the origin, we reassemble at the destination.

Will you move my jewelry and other valuables?
No. All valuable items and sentimentally valuable items must stay with you. Check on the Personal Importance or Sentimental Items and High Value or Valuable Items on the Non-Allowable Items List.

Do I need to remove the fuel from my lawnmower and any other gas-powered equipment?
Drain the fuel tanks as much as you can and leave the tank no more than 1/4 full.

Do you move plants?
Yes. We will carefully move plants but plants be affected by cold weather and the shifting caused by movement. Although we move plants as carefully as we can, we cannot accept any liability for plants

Can I leave the dresser drawers full?
Yes. Clothes and linens can stay in the dresser drawers but all loose and fragile items must be removed from dresser drawers and packed.

Can my freezer be moved full?
A freezer should not be moved if full. But a freezer about 1/4 full can be moved. Try to use most of the food in your freezer by move day.

Can my file cabinets be moved full?
No. File cabinets should be emptied and packed into boxes. Moving a file cabinet full is hard on the structural integrity of the cabinet and may even bend the drawer sliders. Wood file cabinets are especially prone to damage if moved full.

How do I pay for my move?
Unless previous payment arrangements have been made after your move is complete your van foreman will tally your move invoice and payment methods are Cheque, E-transfer, Cash, MasterCard or Visa.

What should I do if something is damaged during my move?
If damage occurs during your move, document it on the work order with the van foreman, take pictures, and notify 1st Choice Moving & Storage once your move is completed.

Do you move liquids?
No. Liquids should not be moved on a moving van because liquids such as cooking oil or vinegar can leak through a box and end up on your sofa or mattress. Also, many liquids fall under the “Hazardous” or “Perishable” section of the Non-Allowable Items List. The best way to move liquids is to seal all bottles and containers and nestle them upright in an open box and move the box in your vehicle and we can place the liquid boxes in your vehicle for you.

What are “third-party” services?
You may have certain specialty items in your home which require service from a third party specialist in order to move those items safely. The most common are pool tables, hot tubs, and certain types of exercise equipment.

Examples of third party services are:

  • a crane service to move a hot tub
  • a pool table technician to disassemble & reassemble a pool table
  • an exercise equipment technician to disassemble & reassemble certain exercise equipment

Which geographic locations do you serve as a local mover?
From our location in Kelowna we operate primarily in Kelowna and the Okanagan Valley. We also do operate out to about a 100 radius from Kelowna such as Kamloops to the north, Osoyoos to the south, Sicamous to the east, and Merritt to the west.

Do I have to be present during the entire move?
Yes. It is recommended that you are present for all phases of the move to answer the movers questions and to do a final walkthrough at your departing home to confirm all items to be moved have been loaded on the moving van. And at your new home, you must be present to guide the placement of items and answer the movers questions.